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unknown start up programs

Anonymous
2024-09-04T10:12:36+00:00

hi, i have on my start up two apps that i don´t recognize, ive run multiple scans but never found anything if its virus or anything. i cannot get more info of the apps just disable it.
for some reason every screenshot and pic i trie to upload it failed,
so one program is called ´13´ and the second one ´b6b8eda7-9c8f-408b-9df9-6ea58c44b71f B6b8eda7-9c8f-408b-9df9-6ea58c44b71f´
i really have no idea what it can be, there´s no icon to it just blank paper icon. if anyone have idea what it is or how can i get rid of it i would be very grateful, Thank you

Windows for home | Windows 10 | Security and privacy

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Lester Bernard Reyes 82,020 Reputation points Independent Advisor
2024-09-04T10:45:59+00:00

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, there is nothing to worry I am here to help, this issue occurs when there's a third-party services/apps that may have a conflict, in this case, we need to run Autorun, wherein we will remove unnecessary files which are not in use and are corrupted.

Go to this link: https://learn.microsoft.com/en-us/sysinternals/...

Click "Download Autoruns and Autorunsc"

Then open and run Autoruns

Delete all highlighted with Pink and Yellow color (If you cannot delete some of those it is okay to skip)

Note: If the issue persists, kindly follow the steps from the link below:

https://www.tenforums.com/tutorials/2944-add-de...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard

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  1. Anonymous
    2024-09-04T11:59:48+00:00

    Awesome! thank you so much, its away, but what it was? i was really worried that its some kind of virus

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