Hi, I am Dave, I will help you with this.
1
Open the Settings App (gear icon on your Start Menu)
Go to System - Troubleshoot - Other Troubleshooters
Run the Windows Update troubleshooter from the resulting page
2
If that does not get the update service working on your PC
Click your Start Button, type winver and hit Enter
Please provide a screenshot of the resulting dialog.
3
Open the Settings App (gear icon on your Start Menu)
Go to Windows Updates
Please provide a screenshot of that window