window 10 update issue.

Question

hello, I have this issues been like weeks now... everytime it ask for update, but it keep fail and having issue. I try been update two of them before and get help with support, but I thought it already fix it. But few days ago, I found out there another update same as the update before.... I really don't want to call to support to get help again because it's really tireful (the second support almost can't fix this issue and he's last idea is to update the laterest window version) But this issue keep show up, is there a way that just fix it without any issue? please help and thank you

Answer 1

@hao wei
Hi,
Some users have reported that the update fails to install for users who previously had uninstalled the new Microsoft Edge from Windows 10.
If so, the uninstaller deletes all of the associated files but leaves behind some empty folders.
The Windows 10 KB5003173 update includes the new Microsoft Edge and should reinstall the browser, these empty folders are causing the update to fail.

To fix this bug, Windows 10 users have two choices:

1. Manually download and install Microsoft Edge again and install the Windows 10 KB5003173 update again.
2. Delete the "C:\Program Files (x86)\Microsoft\Edge" folder and reinstall the Windows 10 KB5003173 cumulative update.

Hope above information can help you.

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Answer 2

Hello,

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. Let us know what it reports back.

Regards.