bsods

Question

hello everyone. I was using my PC when my screen got frozen and started to make loud beep sounds.

I changed the video adapter.

I changed the power cable.

I cleaned the RAM and replaced it on another dimm.

I ran memory diagnostics, and the results show there's no errors.

aab
I updated the GPU driver

![](https://learn-attachment.microsoft.com/api/attachments/34778b5d-be2d-4508-b118-40788811b502?platform=QnA

Answer 1

Hi Jack, thank you for patiently waiting, as per checking and analyzing the event logs, there are multiple Disk errors (NTFS), this error occurs when there is an issue with the file system or there is a hardware-related problem which is on your hard drive, for us to sort out the issue, kindly follow the steps below:

Method 1. Run full check disk.

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy, paste, and enter the command below:

chkdsk c: /f

Follow the prompt and restart the PC if needed.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your hard drive as the logs is pointing out a hardware error on your hard drive.

Answer 2

System Logs.evtx

my pc kept crashing

i tried so many times until i uploaded to onedrive

Answer 3

Hi, thank you for that information, can you further check if you have more dump files on the PC? As per checking the Minidump file, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Answer 4

This is old minidump file before i update my gpu my pc doesn't create minidump file recently. rarely it creates you can see the bsod i posted when it said collecting data for crash dump

Minidump.zip

Answer 5

Hi Jack, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, since you are done updating your GPU just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location, such as a desktop or Document.

Then please upload it to Cloud storage like OneDrive or any cloud storage you use and share the link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard