Password

Question

So I just switched my pc from 22h3 to 21h1 I think it was and it fully wiped my computer which was fine as it needed a clear and now it has put me on a screen asking for an username or password or email/phone number plus password I had tried all of these with the correct password I have also reset my password and it still doesn’t work is anyone able to help me as I’m loosing my mind not knowing what to do here as I can’t seem to even do a fresh windows install as I need to log in so is there anyway to fix this or do I need to spend 150 to get a new ssd?

Answer 1

Hi ,

Okay, so you'll do the following: download the Windows 11 Media Creation Tools from the link below:

https://go.microsoft.com/fwlink/?linkid=2156295

Select Download tool now, and select Run. You need to be an administrator to run this tool.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

The application will automatically identify the correct version of Windows 10 for your system, from Next.

Select which media you want to use USB Media Flash and Connect USB Flash to the computer and select the drive letter of the USB Flash, then press next and wait for the ISO to download and create the installation drive.

After finishing, you will go to your Desktop, connect the USB input and restart the computer. Press the F2 key as soon as it turns on to access the BIOS.

In the Bios you will change the following: press the F7 key to enter Advanced mode, then go to the Advanced tab, to the AMD FTPM tab and check if it is activated > Return to the previous menu > Access the CPU Configuration tab and check if AMD SVM is active > Return to the previous menu > PCI Subsystem Settings You will activate the Above 4G and Re-sizable BAR options > Return to the previous menu Access the Boot tab > CSM, disable CSM and return to the Boot menu in Secure boot, set it to Other OS > Now in the Boot configuration You will put the order of the USB Flash Drive as first and Hard Disk as second > Press the F10 key and save.

The information will appear Press the Enter key to start the installation.

Hope this helps.

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Independent Advisor - Community

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Answer 2

Hi yes I’ve got a laptop I can use to install windows again my specs are 7900xtx gpu 7800x3d cpu 32gb of ram 2tb of ssd and a b650e f gaming WiFi

Answer 3

Hi ,

Yes, What are the specifications of your PC?

Do you have a laptop or other computer to create the USB installation drive?

Independent Advisor - Community

Thanks

Answer 4

Hi Ivan I did not select that option I do have a usb also what do you mean pc configuration you mean what specs I have?

Answer 5

Hi ,

I am Ivan, I will help you with this.

It is probably asking for the previous user account when resetting. Did you select the option to keep files?

Do you have an 8 GB USB flash drive in case we can reinstall it?

What is your PC configuration?

Independent Advisor - Community

Thanks