You're welcome!
If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much.
Stay cool and have a great day, Jane!
Best regards,
Darhyl
Charges in Error
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Anonymous
9-3-24 I discovered a $64.19 charge on mybank account from Microsoft. When I try to leave a message through your INVESTIGATE method, it is not accepted. My bank has already pulled my debit card. I have looked through everything possible that I am aware of. I know I didnot charge $64.19 at Microsoft. What do I need to do to get a refund on my bank account, or a check in the mail, as my bank has pulled my card. Jane Hardin
Windows for home | Windows 10 | Internet and connectivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2024-09-04T02:16:51+00:00 Thanks sp much for your help.
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Darhyl Amizola 44,120 Reputation points Independent Advisor2024-09-04T02:03:29+00:00 Hey Jane!
Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing unauthorized charges on your payment method.
Just a gentle reminder that we are only Microsoft users here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.
I just want to clarify, were you able to follow the troubleshooter guide through the official Microsoft website? https://support.microsoft.com/en-us/account-bil...
If yes and if the purchase was made without your consent, I highly recommend you reach out to your financial institution/bank again to file a dispute as this will be considered a fraudulent charge. They should apply your refund right away so that the money will be refunded to your payment method.
Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best Regards,
Darhyl