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computer crashed and this error code appears

Anonymous
2024-09-20T11:02:33+00:00

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffb48ea2985010, 0xfffff8075f941120, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: b414dcd9-2cd2-43c1-8b9f-d765fd4c0e89.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2024-09-21T10:14:16+00:00

    If you have never used that DDU utility before, then the best option will be to just go to the Nvidia website on the link below to donwlaod and instal a slightly older version of the Nvidia drivers for your specific model of graphics.

    To find your graphics model, open device manager and expand the Display Adapters section.

    https://www.nvidia.com/en-us/drivers/

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  2. Anonymous
    2024-09-21T10:10:54+00:00

    how to do that?

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  3. DaveM121 871.8K Reputation points Independent Advisor
    2024-09-20T13:01:16+00:00

    Your minidump file indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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  4. Anonymous
    2024-09-20T12:59:15+00:00
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  5. DaveM121 871.8K Reputation points Independent Advisor
    2024-09-20T11:33:37+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Please do not upload the very large Memory.dmp file.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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