FocalTech fingerprint reader: This device cannot start. (Code 10)

Question

I bought a fingerprint reader to activate fingerprint recognition as a sign-in option but the device wont start on my desktop.

After pluging in the fingerprint reader I had to installt the driver. Did that through "Check for Updates". The fingerprint reader is now recognized as an biometric device in device manager but the device status give me a (Code 10).

To check if the fingerprint reader is working fine, I pluged it into my laptop and also installed the driver the same way. It got regonized as an biometric device and works properly on the laptop. The Windows Hello functions as expected. So no fault with the device.

I unistalled the device and reinstalled it with a driver from the distrubuter, but it didnt change anything. I also tried the newest driver from the Microsoft Update-Catalog but also no change.

I have the newest version of Windows and updated my chipset. I also tried different USB ports but no luck.

Systeminformation (I cant insert/upload an image)

OS Name Microsoft Windows 11 Home

Version 10.0.22631 Build 22631

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name NOAHPC

System Manufacturer ASRock

System Model B650E PG Riptide WiFi

System Type x64-based PC

System SKU Default string

Processor AMD Ryzen 7 7800X3D 8-Core Processor, 4201 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. 1.24, 5/23/2023

SMBIOS Version 3.4

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASRock

BaseBoard Product B650E PG Riptide WiFi

BaseBoard Version Default string

Platform Role Desktop

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale Germany

Hardware Abstraction Layer Version = "10.0.22621.2506"

User Name NoahPC\karol

Time Zone W. Europe Daylight Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.1 GB

Available Physical Memory 25.3 GB

Total Virtual Memory 33.1 GB

Available Virtual Memory 25.6 GB

Page File Space 2.00 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Windows Defender Application Control policy Enforced

Windows Defender Application Control user mode policy Off

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Device Properties

Device Type: Biometric devices

Manufacturer: FocalTech Electronics(ShenZhen)Co.,Ltd

Location: Port_#0013.Hub_#0003

This device cannot start. (Code 10)

{Operation Failed}

The requested operation was unsuccessful.

Device Driver (This driver works on my laptop)

FocalTech Fingerprint reader

Driver Provider: FocalTech Electronics(ShenZhen)Co.,Ltd

Driver Date: 11/29/2019

Driver Version: 1.0.3.58

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

Hardware Ids

USB\VID_2808&PID_93A9&REV_0100

USB\VID_2808&PID_93A9

Answer 1

Hi Elias Noah Karolus.

Thanks for choosing Microsoft Community.

In your description, your FocalTech fingerprint reader is not working.

I note that you reinstalled the driver and tested it using a laptop and were patient enough to provide us with the details of the device. Thank you for your efforts and attempts to resolve this issue, I do understand the frustration of not being able to use the FocalTech fingerprint reader even after trying many options.

Please refer to the steps below to do something about the biometric service.

Open the “Services” panel and stop the biometric service.

Press Win + R to open the Run dialog box

Type services.msc

Select Windows biometric services from the left column

Right-click on it, then select “ Stop” from the list that appears

Open Explorer

Navigate to

C:\Windows\System32\WinBioDatabase

Rename the .DAT file to a .DAT.BAK file.

Open the “Services” panel and start the Biometrics service.

Press Win + R to open the Run dialog box.

Type services.msc

Select Windows biometric services from the left column

Right-click on it, and select “ Start” from the list that appears.

In addition, please refer to the following steps to try to use other drivers on your computer

1 Search for your fingerprint reader or biometric device in the taskbar and open Device Manager, find your fingerprint reader or biometric device, right-click on it, select “Update Drivers” and then select “Browse my computer for drivers”.

2 On the “Select from Computer List” screen, click “Let me select from the list of available drivers on my computer” at the bottom.

3 On the “Select a device driver to install for this hardware” screen, check to see if there is another driver you can select, if so, please try selecting another driver and installing it to see if the problem is resolved.

You can also download and install the Universal Serial Bus controllers driver from the motherboard's device manufacturer.

Some third-party software interferences can also cause this problem. To rule this out,

I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

Please test your fingerprint reader in clean boot to see if it works.

You can also refer to the following link to test in Safe Mode

Windows startup settings - Microsoft Support

In addition, since the FocalTech fingerprint reader is not a Microsoft product, even if you tested it in a laptop with no hardware failures, there may still be compatibility issues with desktops (Windows), you can contact FocalTech support at the link below, they may have Some firmware or drivers with better compatibility and will be able to help you more specifically in this regard.

https://www.focaltech-electronics.com/en-global/Contact_Us/index

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

Answer 2

I tried all your possible fixes but the actual fault was human error. Still thank you very much for you help!

The solutions was using a USB3.2 Gen 2 Port on my motherboard.

Eventhough the device states that it support USB2.0, it doesnt work when I use one of those Ports on my Motherboard (the port on my laptop is also 2.0 and it works just fine there). So there is some fault on my motherboard with those ports which I need to investigate.

You have given me a lot of useful troubleshooting steps to try if I ever run into a problem again. I will be sure to remember them!