Activation Help needed!

Question

Activation Help needed!

Anonymous

Recent hardware change, new motherboard which is up and running. I get a windows sign-in options screen; the pin is no longer valid due to the hardware change so I elect to sign in with a password. The response I get is "Password is incorrect. Try Again.", no other options. I can see my device in my windows account when I sign in from another computer so I know the password still works... I can not access Startup, Activation, troubleshooter, or any other tools. Any suggestions welcome.

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3 answers

Answer 1

Jonathan Deives 74,060 Independent Advisor

See if you can start Windows in safe mode or if the problem still occurs.

Go to Recovery Environment again.

Go to Troubleshoot > Advanced Option > Startup Settings and click Restart.

When restarting, press 4 to enter safe mode.

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Answer 2

THanks, i got through all of this and was even able to re-install windows while leaving my files intact, but windows will still not let me log in. during one of the restarts it indicated that "windows did not load correctly", so i am still stuck.

is there a way to add an additional account or otherwise get the computer to unlock?

Answer 3

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

Do this three times.

Windows will boot into the Recovery Environment.

Go to Troubleshoot > Advanced Option > System Restore and see if you have any restore points.

If you don't have any points, do startup repair, Go to Troubleshoot > Advanced Option > Startup Repair and follow the on-screen instructions.

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Activation Help needed!

3 answers