i know little to nothing about computers and i just got a prebuilt omen pc and it is crashing due to VIDEO_TDR_FAILURE
this is a screenshot from system information incase it is needed
i have a nvidia rtx 4060 gpu
i have already looked up this problem and i have yet to find a solution that works or that i understand how to do
so far i have reset windows and deleted and installed older nvidia drivers
in event viewer i also have gotten these same errors every time there is a crash
The l1vhlwf service failed to start due to the following error:
A hypervisor feature is not available to the user.
and
The driver \Driver\WUDFRd failed to load.
Device: PCI\VEN_8086&DEV_461D&SUBSYS_8CF1103C&REV_02\3&11583659&1&20
Status: 0xC0000365
this is the minidump of the crash analyzed by windbg
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff838001a93010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801661d1120, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1609
Key : Analysis.Elapsed.mSec
Value: 3526
Key : Analysis.IO.Other.Mb
Value: 7
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 31
Key : Analysis.Init.CPU.mSec
Value: 593
Key : Analysis.Init.Elapsed.mSec
Value: 9323
Key : Analysis.Memory.CommitPeak.Mb
Value: 102
Key : Analysis.Version.DbgEng
Value: 10.0.27725.1000
Key : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2408.27.1
Key : Bugcheck.Code.LegacyAPI
Value: 0x116
Key : Bugcheck.Code.TargetModel
Value: 0x116
Key : Failure.Bucket
Value: 0x116\_IMAGE\_nvlddmkm.sys
Key : Failure.Hash
Value: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Key : Hypervisor.Enlightenments.ValueHex
Value: 7417df84
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 0
Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 55185662
Key : Hypervisor.Flags.ValueHex
Value: 34a10fe
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.AccessStats
Value: 1
Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1
Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0
Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1
Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0
Key : Hypervisor.RootFlags.IsHyperV
Value: 1
Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1
Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1
Key : Hypervisor.RootFlags.MceEnlightened
Value: 1
Key : Hypervisor.RootFlags.Nested
Value: 0
Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 1015
Key : Hypervisor.RootFlags.ValueHex
Value: 3f7
Key : WER.OS.Branch
Value: ge\_release
Key : WER.OS.Version
Value: 10.0.26100.1
BUGCHECK_CODE: 116
BUGCHECK_P1: ffff838001a93010
BUGCHECK_P2: fffff801661d1120
BUGCHECK_P3: ffffffffc000009a
BUGCHECK_P4: 4
FILE_IN_CAB: 102924-9375-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
FAULTING_THREAD: ffff838feabda3c0
VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffff838001a93010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.
PROCESS_OBJECT: 0000000000000004
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffffa683682a7808 fffff8014a78942d : 0000000000000116 ffff838001a93010 fffff801661d1120 ffffffffc000009a : nt!KeBugCheckEx
ffffa683682a7810 fffff8014aa1869e : fffff801661d1120 ffff838fe4ac7810 0000000000002000 ffff838fe4ac78d0 : dxgkrnl!TdrBugcheckOnTimeout+0x101
ffffa683682a7850 fffff8014a798371 : ffff838fee57e000 0000000000000000 0000000000000004 0000000000000000 : dxgkrnl!ADAPTER_RENDER::Reset+0x12a
ffffa683682a7880 fffff8014a7ce695 : 0000000000000100 ffff838feabda500 ffff838f00000000 00000000ffffff7f : dxgkrnl!DXGADAPTER::Reset+0x589
ffffa683682a7910 fffff8014a7ce7f2 : fffff8014a31a750 ffff838fd14cc8e0 0000000000000000 ffff838fd3da0000 : dxgkrnl!TdrResetFromTimeout+0x15
ffffa683682a7940 fffff801b77151a2 : ffff838feabda3c0 ffff838fd14e6b20 ffffa683682a7a00 ffff838f00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
ffffa683682a7980 fffff801b785652a : ffff838feabda3c0 ffff838feabda3c0 fffff801b7714ff0 ffff838fd14e6b20 : nt!ExpWorkerThread+0x1b2
ffffa683682a7b30 fffff801b7a74c94 : fffff8014622f180 ffff838feabda3c0 fffff801b78564d0 0065006500700053 : nt!PspSystemThreadStartup+0x5a
ffffa683682a7b80 0000000000000000 : ffffa683682a8000 ffffa683682a1000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x34
SYMBOL_NAME: nvlddmkm+1621120
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .process /r /p 0xffff838fd14d9040; .thread 0xffff838feabda3c0 ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Followup: MachineOwner
i really most importantly want to know if this can be determined as a issue with some setting or program or if this is a hardware issue because then if it is i will just take the pc back
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