Please help

Question

Can anyone provide assistance,

I have fallen victim to a major scam. My Microsoft info, Hotmail account and banks have been targeted in this. I have since visited an apple shop and found assistance here. My banking issues have been resolved but I feel my email has been targeted again.

Just when I think it's ok to start over, I find that a separate service has been effected.

Thanks for any correspondence

Answer 1

Dear NaPaCo,

Thank you for your quick reply. I deleted your email address. As you know, this is an open platform, so try not to expose your personal privacy here. I understand your anxiety now. I understand your situation. As you said, if you can't use the recovery form, you can't get your account back. Currently, the community cannot handle issues related to account privacy. Your question is more suitable for handling in " Contact - Microsoft Support". After your question is submitted, a customer service staff will contact you, and they should take some measures to handle your account.

I hope your problem can be properly handled. Looking forward to your good news.

Best Wishes

Pyke.D | Microsoft Community Support Specialist

Answer 2

I am still struggling to recovery my main account (b**********@hotmail.CO.UK).

I have attempted to use the recovery form, but it doesn’t send the email confirmation code to a recovery email address. I have tried 2 different independent emails, and no code arrived.

The mobile number on the account is incorrect, and my last emails from this account were that someone was trying to login from Peru. I have since had many other accounts compromised.

I am able to prove recent sent emails and subject lines, as they are still on my phone despite the email not working, but without the recovery form sending my new email a security code, I am unable to recover the account at all.

I am traumatic brain injury survivor, so finding changing accounts and numbers very stressful, and this is crazy that this is the only help to get me back in to my account. Is there a number I can call to chat to someone?

***Personal information deleted by the moderator. Please see the *Microsoft Community Frequently Asked Questions* for more information on how you can protect your privacy.***

Answer 3

Dear NaPaCo,

Hello! Welcome to the Microsoft Community. I'm glad to be able to help you. If I don't understand your question, please let me know immediately.

I understand that you seem to be in a critical situation right now and your email may be at risk of being hacked. I understand the trouble this issue is causing you and I will do my best to help you resolve it.

Try the following steps to protect your account:

1. Change your password immediately: Make sure your new password is strong and unique, and don’t reuse the same password on other accounts. Use a combination of uppercase and lowercase letters, numbers, and special characters.
2. Enable multi-factor authentication (MFA): Multi-factor authentication can add an extra layer of security by requiring you to provide additional verification information when logging in, such as a text message or a code generated by an authenticator app.
3. Check account activity: Review your email account’s recent activity history to check for any suspicious logins or activity. If you find anything unusual, take immediate action.
4. Update security questions and answers: If your email account uses security questions for authentication, make sure these questions and answers are unique and difficult to guess.
5. Scan your device: Scan your device with an up-to-date antivirus and anti-malware program to ensure there are no malware or viruses.
6. Notify contacts: If you suspect your email account has been hacked, notify your contacts in case they receive suspicious emails from you.
7. Contact your email service provider: If you lose access to your account or find evidence that your account has been hacked, contact your email service provider for help.
8. Monitor other accounts: If your email account is linked to other online accounts, make sure those accounts have not been compromised as well and change their passwords.

If your account has been lost:

If you have used a mobile phone number to bind your account, try to use it to retrieve it:

Forgotten your Microsoft account username - Microsoft Support

Select "Search" in the article and find your current account according to the mobile phone number you have linked.

If there is no problem with the account password, but you cannot log in, try using the account recovery function to retrieve it:

My username and password have stopped working - Microsoft Support

Select the "Recover your account" option in the article. If you don't have any verification codes, or they have all expired or changed, select "I don't have any options" and try to fill out the account recovery form to get back into your account.

If your problem is not solved or any situation occurs, please contact our online customer service. The above methods are to help you recover your account. In fact, apart from these, we can't help you do anything. Please forgive me.

Go to the following Web site: Contact - Microsoft Support. 

Select Contact Support(sign in to your personal Microsoft account). 

Under Products and services, select options related to your product. 

UnderCategory, selectManage my subscription. 

Go to Confirm. 

Select Chat with a support representative or request a callback. 

(You may need to type your question into the search box before the Contact Support option appears)

I hope the above information can be helpful to you. If you try the solution, feel free to tell me the results or the problems you encounter.

Best Wishes

Pyke.D | Microsoft Community Support Specialist