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Persistent BSOD

Anonymous
2024-10-10T15:53:44+00:00

Hi,

I've been getting a BSOD on my laptop once every three weeks for a long while (about a year) or more. About 5 months ago I wiped the system disk, reinstalled Win10 and made sure the drivers were up to date. It's an old laptop, though, so many drivers have not been updated in a while.

The exact exception is different, but the trace looks similar in bluescreenview. I have uploaded the dmp files from the last 5 crashes here. If someone could take a look and point me in the right direction I would be very grateful!

Thanks!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-10-17T17:04:11+00:00

    It has crashed again, and i placed the dmp here.

    I have just seen that there is an updated driver for this device...I've just installed that and will see how it goes.

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  2. Anonymous
    2024-10-13T14:55:33+00:00

    Thanks - I did that, and it seemed to uninstall the driver.

    After I rebooted, it seems to have reinstalled the exact same driver, though (without any intervention from me).

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  3. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2024-10-11T00:40:36+00:00

    You are always welcome, in that case, we will run a display driver uninstaller for your Intel GPU, kindly follow the steps from the link below:

    https://www.intel.com/content/www/us/en/support...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2024-10-10T18:45:01+00:00

    Thanks very much for your help.

    It's a laptop, and the the display adapter is Intel HD Graphics 520. The driver I am using is version 31.0.101.2111, dated 7/19/2022.

    Thanks again-

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  5. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2024-10-10T16:27:49+00:00

    Hi Jim, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, nothing to worry I am here to help, as per checking and analyzing you have there is an error dxgkrnl.sys, this is actually an issue related to your graphics card driver, may I know the make and model of your Graphics card? so that I can provide you with steps wherein we will do a clean installation of the graphics card driver.

    Let me know how it goes and I hope that helps.

    Bernard

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