The error message that is shown is )xA00F4244. My laptop is a Dell Alien
camera is not recognized
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My camera suddenly doesn't work. It was working but not always on zoom where video would go out. Now it won't work at all.,
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
2 answers
Sort by: Most helpful
-
Anonymous
2024-10-08T00:09:46+00:00 -
EmilyS726 240.6K Reputation points Independent Advisor2024-10-07T23:06:33+00:00 Hello, this is Emily.
If you open the Camera app, what does it say? Any error message? Or is it just a black screen? Any additional information would be helpful if you don't mind.
Most camera issues can be due to a physical privacy cover covering the lens. Make sure that's not the case.
Otherwise there is usually a physical button/key/switch you can use to turn the camera on or off. For example, most Lenovo uses F8 or Fn+F8, or a switch above the lens, HP has a camera key or a button on the side of the laptop, MSI uses F6 or Fn+F6, etc.
If you are not sure, tell me what the camera app says/shows, and then please hold down Windows + R keys, type in msinfo32.exe and hit enter. Then share a screenshot of the System Information window. Thanks!