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Driver Generic / Text Only

Anonymous
2024-09-30T17:29:15+00:00

HI A bought the new Microsoft Surface Laptop 7, Windows 11 Home.
I'm having difficulties with installing my matrix printer: Microline ML1120 eco.
I need to change to the Generic / text Only driver but this driver is not available in ARM64?
Is there a workaround ?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-10-01T06:32:15+00:00

    Hello Frederic,

    Welcome to Microsoft Community.

    Regarding the issue you mentioned here, please allow me to share another thread with you, because this customer is actually experiencing the same problem as you:

    Cannot install EPSON ECOTANK 2800 DRIVERS TK MICROSOFT SURFACE PRO 11 - Microsoft Community ****

    The root cause of the problem is that the driver for ARM devices is not installed. Surface Laptop 7 and Surface Pro 11 are equipped with ARM architecture CPU, so many software or drivers need developers to provide compatible versions for ARM devices, so that they can be installed on ARM devices and work normally.

    So the real solution is not what we offer you, you should get ARM-compatible drivers from the manufacturer of the printer, but if they have not developed drivers for ARM devices, then you will be faced with the dilemma of not using the right drivers.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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