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BSOD problem NEW notebook

Anonymous
2024-10-30T21:35:29+00:00

Hello, I bought a new laptop, but I've been experiencing a blue screen issue from the beginning. I tried installing new drivers, but the problem persists. Could you please help me understand what the issue might be? I am also attaching a file from C:\Windows\Minidump. Thank you for your responses.

103024-15656-01.dmp 30. 10. 2024 22:03:00 0x00000113 0000000000000019 0000000000000002 00000000000010de 00000000000025ad watchdog.sys watchdog.sys+5745 Watchdog Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.22621.3672 (WinBuild.160101.0800) x64 ntoskrnl.exe+414df0

C:\Windows\Minidump.

https://drive.google.com/file/d/1tAkn4shjnBUmLG62NkL4wEpvi8HVNclV/view?usp=drive_link

Windows for home | Windows 11 | Performance and system failures

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  1. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-10-31T17:38:33+00:00

    If the problem persists, please send me the new minidump files so I can analyze them.

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  2. Anonymous
    2024-10-31T17:24:57+00:00

    Thank you for your response. I don’t have NVIDIA Broadcaster on my laptop, and my graphics drivers are up to date. I’ll try uninstalling them and installing older graphics drivers. If that doesn’t help, what else could be the issue? Could it be a technical problem, like a faulty graphics card? It’s a new laptop, so I can still file a warranty claim

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  3. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-10-31T15:33:31+00:00

    The minidump files indicates that the cause of the BSOD is "nvlddmkm.sys" which is an NVIDIA driver.

    Are you using an app like NVIDIA Broadcaster? If so, please uninstall and test to see if the problem occurs.

    Also uninstall the current graphics card driver using DDU tool, go to the nvidia website and search for the driver before the last one released, download and install it.

    https://www.nvidia.com/Download/Find.aspx?lang=...

    ___________________________________________________________

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    ___________________________________________________________

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  4. Anonymous
    2024-10-31T04:31:28+00:00

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  5. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-10-30T22:30:02+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today..

    Access to the link is private, please set it to public

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