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BSOD tcpip.sys

Anonymous
2024-09-10T09:02:33+00:00

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

What gone wrong: tcpip.sys

before the BSOD has happened my computer was freezing for like a few seconds or stuttering this is my first time getting this BSOD in this computer. before this day sometimes my computer is freezing for like a few seconds sometimes it ended up freezing entirely and seem to not stop or get any bsod when freezing after a while I ended up turning off my computer after like 30 seconds. Also it mostly freeze when I am playing music from the internet or sometimes from the media player. Should I be woried about this and how do i fix this?

Windows for home | Windows 10 | Performance and system failures

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Nallasamy K 4,735 Reputation points
2024-09-11T09:27:20+00:00

Thank you for sharing the file!

The error in the minidump points to an issue with tcpip.sys, which is the Windows system driver responsible for handling network communication. The process name chrome.exe suggests the crash may have occurred during network activity, such as while browsing the web.

I would recommend you update the Network drivers by following the below steps

Open Device Manager by pressing Windows + X and selecting Device Manager.

Expand the Network adapters section, right-click your Ethernet or Wi-Fi adapter, and select Update driver.

Choose Search automatically for updated driver software, and let Windows check for and install any updates.

Since the issue involves chrome.exe, reinstalling Google Chrome might help if there's a conflict

Uninstall Google Chrome by going to Settings > Apps > Installed apps.

Restart your computer.

Download and install the latest version of Chrome from Google's website.

Let me know if you need further assistance!

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  1. Anonymous
    2024-09-11T09:15:50+00:00

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  2. Nallasamy K 4,735 Reputation points
    2024-09-10T09:34:49+00:00

    Hi, good day! I'm Nals and I'll be happy to assist you today.

    To better understand and resolve the issue you're experiencing, it would be helpful to analyze the minidump files generated by your system.

    Could you please share these files with me? You can find them in the following location:

    1. C:\Windows\Minidump
    2. Copy the minidump files to your Desktop, then compress them into a ZIP file.
    3. Upload the ZIP file to a cloud service (such as OneDrive, Dropbox, etc.), and create a shareable link.
    4. Share the link here so we can review the files for you.

    Regards,

    Nals

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