3,085 questions
The Safend is not a Microsoft product , so you should contact them (as you did).
This is not issue with Windows and it is due to the application and we couldn't help you much and you have to wait for their response.
unable to access Safend protected USB
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Atlucky
1
Reputation point
I am getting the following message when i try to access my USB
"Data protection agent offline access utility was in use during last computer shutdown and could not complete self-uninstall process. To allow the uninstall to continue, disconnect all encrypted media attached to computer and restart"
All my Uni work is on this stick and I was able to access it the other day. Don't know if it is related but I've also had problems today with connection to my wireless printer and had to reinstall drivers.
Please can anyone help? I've also contacted Safend, awaiting a response but need answers quick so trying any means. Thanks
Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
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Reza-Ameri 17,341 Reputation points Volunteer Moderator2021-05-15T16:32:18.63+00:00 Have you used any program or application to encrypt your files?
If yes, what is the name of the program? -
Atlucky 1 Reputation point
2021-05-15T20:28:04.64+00:00 It’s safend protected, that’s what windows put on when I first encrypted it.
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3 answers
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Reza-Ameri 17,341 Reputation points Volunteer Moderator
2021-05-16T17:45:15.23+00:00 -
Atlucky 1 Reputation point
2021-05-16T17:54:05.727+00:00 Thanks for your reply, I’m still waiting on safend.
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Reza-Ameri 17,341 Reputation points Volunteer Moderator
2021-05-17T16:37:08.573+00:00 Welcome, hopefully they will response and resolve your issue.
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Teemo Tang 11,466 Reputation points2021-05-17T06:03:18.017+00:00 According to the message, you need to decrypt this safend protected device then restart computer to check result.
There is not necessary operations need to be done on Windows side, both of your Uni and encryption method are not Microsoft product.
Please wait for reply from safend.-------------------------------------------------------------------------------------
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Atlucky 1 Reputation point
2021-05-17T06:43:49.85+00:00 Thank you, I tried this but appears safend won’t let me access to decrypt. Last ditch effort I tried it on my sons laptop and it allowed access, I’ve copied and pasted all my files to his laptop and formatted the USB. I’ve now put the files on the usb again, without any encryption it appears. I will check them later as off to work but thankfully kept up to date copied on sons laptop (my back ups are only a couple of weeks out of date so wouldn’t have lost loads but enough to cry about lol).
Can anyone recommend an encryption programme that’s more reliable than safend?Thanks
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Teemo Tang 11,466 Reputation points
2021-05-17T06:55:07.897+00:00 Good job, glad to hear that you have accessed to your USB and data again.
You could use BitLocker to encrypt your USB drive, it is a Windows built-in encryption tool, convenient and free. Just open File Explorer and find your USB drive, right-click it and select Turn on BitLocker
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Teemo Tang 11,466 Reputation points
2021-05-20T07:12:14.08+00:00 If you resolved it using our solution, please click "Accept Answer" on a reply to help other community members find the helpful reply quickly.
If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions. -
Atlucky 1 Reputation point
2021-05-20T07:20:46.693+00:00 Thank you
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