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Windows 10 PC crashing

Anonymous
2024-10-09T00:39:39+00:00

My PC has started crashing lately.

The only thing I've changed recently is plugging in a USB 3.1 external 4-bay hard drive enclosure.

The crashes are happening once every few days.

Can someone analyze this dump and let me know what the issue is? I've tried reading it in WinDbg but I don't know what I'm looking for.

https://drive.google.com/file/d/1fw3xIYD6A5o4uHTaGHRR5Tl0R7l4B3QZ/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2024-10-09T01:17:08+00:00

    Hi Nick, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file, there is an error pcw.sys or a performance counter for Windows, this is part of the system files of the Windows, and for us to sort out the issue, kindly follow the steps below:

    Method 1. Run system file checker.

    On Powershell(admin), copy, paste and enter each command below:

    sfc /scannow

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    Once done restart the PC and check.

    Method 2. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

    1. go to this link: https://www.microsoft.com/en-us/software-downlo...
    2. Select Download Now, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, it should fix the issue.

    Reference: https://www.microsoft.com/en-us/software-downlo...

    Let me know how it goes and I hope that helps.

    Bernard

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