Strange Computer Crashes

Question

A few weeks ago my computer began black screening occasionally when I launched apps. Since then it has been randomly happening in unpredictable bursts. I went through my event viewer and found an error related to “Distributed COM”. Doing some research I found there are many different ways to fix this problem none of which have worked for me. This morning while trying to clean wipe and reinstall my video drives to see if that could be an issue I unplugged my ethernet to prevent windows from auto installing new drivers and my computer crashed again. So now opening apps and disconnecting ethernet both crash my computer and I have no clue what to do next.

My specs:

Ryzen 7 5800X

Asus B550

Rtx 3070

32g DDR4 3200

750 W PSU

1 terabyte m.2

3 terabyte hhd

Windows 10

Answer 1

Thanks for sharing the minidump files.

The minidump file indicates nvlddmkm.sys file as a cause of the BSOD which is related to the Nvidia Graphics card driver.

If you do have an Nvidia graphics card installed on your computer, try to uninstall its driver completely using this DDU free utility, then download/install the latest graphics card driver or a driver that is compatible with your computer from the manufacturer's official website:

https://www.guru3d.com/files-details/display-dr...

If it did not help, install an older version of the graphics card driver. Sometimes, older versions work more smoothly rather than the latest ones.

Or, you can download GeForce Experience to keep your drivers up to date:

https://www.nvidia.com/en-us/geforce/geforce-ex...

If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Turn off XMP profile or set it to Auto.

If your computer still encounters BSOD, test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

Please do not hesitate to ask if you need further assistance.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

The files requested(hopefully this link works):
https://drive.google.com/drive/folders/1hSzf6UP6LSJ0wPnKQ12Uk9WMXHI7gtEY?usp=sharing

Answer 3

Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.

https://answers.microsoft.com/en-us/windows/for...

If the folder is empty, kindly share the Event viewer logs:

https://www.yourwindowsguide.com/2017/12/how-to...

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.