Computer keeps crashing unexpectedly.

Question

My computer has decided it doesn't want to work anymore.

it crashes during games and even when i look at it wrong, but mainly with games.

sometimes it has a hard time booting back afterwords. my issue is getting worse by the restart.

To add every time it crashes it also restarts the computer as well.

I've share the event log of afterwords when i had a boot issue and left it alone for a bit. If anything looks out of the ordinary i'd love to see what someones opinion of what may have happened or put me on the right track. I saved the log if anyone has any questions

Information 9/29/2024 4:31:22 PM EventLog 6013 None

Information 9/29/2024 4:31:22 PM EventLog 6005 None

Information 9/29/2024 4:31:22 PM EventLog 6009 None

Error 9/29/2024 4:31:22 PM EventLog 6008 None

Information 9/29/2024 4:31:09 PM HAL 16 None

Information 9/29/2024 4:31:09 PM Kernel-General 20 (6)

Information 9/29/2024 4:31:09 PM Kernel-Boot 30 (21)

Information 9/29/2024 4:31:09 PM Kernel-Boot 27 (33)

Information 9/29/2024 4:31:09 PM Kernel-Boot 25 (32)

Information 9/29/2024 4:31:09 PM Kernel-Boot 238 (101)

Information 9/29/2024 4:31:09 PM Kernel-Boot 20 (31)

Information 9/29/2024 4:31:09 PM Kernel-Boot 32 (58)

Information 9/29/2024 4:31:09 PM Kernel-Boot 18 (57)

Information 9/29/2024 4:31:09 PM Kernel-Boot 153 (62)

Information 9/29/2024 4:31:09 PM Kernel-General 12 (1)

Information 9/29/2024 3:48:22 PM Time-Service 158 None

Information 9/29/2024 3:34:17 PM e1i68x64 32 None

Warning 9/29/2024 3:34:09 PM e1rexpress 27 None

Information 9/29/2024 3:31:18 PM Time-Service 158 None

Information 9/29/2024 3:22:08 PM WindowsUpdateClient 19 Windows Update Agent

Information 9/29/2024 3:22:04 PM WindowsUpdateClient 43 Windows Update Agent

Information 9/29/2024 3:22:04 PM WindowsUpdateClient 44 Windows Update Agent

Information 9/29/2024 3:14:32 PM Service Control Manager 7040 None

Warning 9/29/2024 3:13:58 PM DistributedCOM 10016 None

Warning 9/29/2024 3:13:58 PM DistributedCOM 10016 None

Warning 9/29/2024 3:13:58 PM DistributedCOM 10016 None

Information 9/29/2024 3:13:58 PM Time-Service 158 None

Information 9/29/2024 3:12:43 PM HttpService 113 HTTP Configuration Property Trace Task

Information 9/29/2024 3:12:43 PM HttpService 111 HTTP Configuration Property Trace Task

Warning 9/29/2024 3:12:38 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:36 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:36 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:35 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:35 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:28 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:28 PM DistributedCOM 10016 None

Information 9/29/2024 3:12:27 PM Service Control Manager 7040 None

Information 9/29/2024 3:12:09 PM Service Control Manager 7045 None

Information 9/29/2024 3:12:07 PM HttpService 113 HTTP Configuration Property Trace Task

Information 9/29/2024 3:12:07 PM HttpService 111 HTTP Configuration Property Trace Task

Information 9/29/2024 3:12:06 PM Service Control Manager 7045 None

Error 9/29/2024 3:12:02 PM Service Control Manager 7031 None

Error 9/29/2024 3:12:02 PM Service Control Manager 7023 None

Warning 9/29/2024 3:12:02 PM DistributedCOM 10016 None

Warning 9/29/2024 3:12:02 PM DistributedCOM 10016 None

Information 9/29/2024 3:12:01 PM Winlogon 7001 (1101)

Answer 1

Hi, thank you for that information, in this case, we need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, we will run a system repair on the affected device.

Answer 2

my Graphics card is a NVIDIA GeForce RTX 3090

Answer 3

Hi, thank you for that information, as per checking and analyzing the logs and DMP files there are multiple GameInput Service service errors, this issue occurs when there is a miscalibration with the display driver or a corrupted system file is associated with Xbox and Microsoft store apps, may I know the make and model of your Graphics card? so that I can provide you with steps wherein we will do a clean installation of the graphics card driver.

Answer 4

i found a minidump file but its dated 9/23/2024 but, that could be around the time these crashes have started

Minidump also it doesn't look like anything is in it.

i'm adding 2 event logs 1 happened yesterday and the other a few minutes ago

event logs 2.evtx

event log day 2.evtx

also i'm GMT i live in NC so i guess i won't receive your replys till after i back home from work

Answer 5

Hi Mack, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard