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The keys don't work

Anonymous
2024-09-14T13:02:21+00:00

I have encountered such a problem: recently, the "Left Shift" keys", "6", "8", "9", " F1", "F2", "F4", "F8", "F12", "Pause/Break" began to work intermittently. they can stop working both for a long time and for a short time. After the laptop "warms up" in some game, they usually start working, they can stop working for a few minutes and "return" after several clicks in a row, or they can turn off for a long time.

I messed up something in the settings, the keys stick when it is turned on, the keys can start working at a random moment, and immediately turn off.

I connected another keyboard via USB - it works fine. I tried to turn off the battery - to no avail. I haven't dared to disassemble it yet.

Can you tell me what the problem is?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-09-15T05:27:19+00:00

    Hello, Роман Часовой

    Welcome to the Microsoft community.

    Thank you for your feedback. Since your external keyboard is fine, it looks like there is a hardware issue with your laptop keyboard that is not making sensitive contact. We recommend that you contact the manufacturer's after-sales service or a professional computer repairer for assistance.

    I look forward to your feedback.

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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