How do I resolve it?

Anonymous
2024-10-23T00:15:50+00:00

Hello good morning hope you are doing well. my facial recognition windows Hello and fingerprint have stop working and I need you to help me diagnose and repair it

Windows for home | Windows 11 | Devices and drivers

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  1. Christine Luna 26,030 Reputation points Independent Advisor
    2024-10-23T03:28:34+00:00

    Thank you. It's my pleasure to have you today.

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  2. Anonymous
    2024-10-23T03:27:50+00:00

    Okay I'll be glad

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  3. Christine Luna 26,030 Reputation points Independent Advisor
    2024-10-23T03:17:22+00:00

    Hi Fred,

    I'm afraid that remote access is not possible here in MS Community for the security and privacy of every member. But no worries, let me give you a link where you can reach the MS Support who could remotely access your device:

    Microsoft Support

    https://support.microsoft.com/en-us/home/contac...

    You may also try the steps that I have provided, in case you have a question with it, please let me know.

    Thanks,

    Christine

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  4. Anonymous
    2024-10-23T03:14:21+00:00

    System Model 20LES28X00

    Lenovo Thinkpad X1 yoga

    please can you help me do that remotely?

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  5. Christine Luna 26,030 Reputation points Independent Advisor
    2024-10-23T02:49:06+00:00

    Hi Fred,

    I'm Christine, I'll be happy to assist you. I can see here that your Fingerprint and Facial recognition are not working. No worries, I'll do my best to help you.

    May I know when did the issue start? Is there any changes made before you got this issue?

    Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)

    What is the error code that you're getting when trying to use the Fingerprint?

    Did you recently connect a work or school account on your device?

    Kindly check and follow the steps below:

    1. Please click Start menu and type Access work or school then hit enter

    Select work or school account and hit Disconnect.

    Restart your computer and check if the issue persists.

    1. Update or Reinstall the Biometric driver or Human Interface Device

    Please press the Windows key + X

    Then click Device manager

    Kindly expand the Biometric driver or Human Interface Device

    Right click driver and choose "Update Driver"

    Select "Search automatically for drivers"

    If the issue persists Choose "Browse my computer for driver" instead

    and click " Let me pick from a list of available drivers on my computer"

    Choose the older version.

    If it will still the same, please uninstall the driver and restart your device.

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

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