Drvier Issue causing BSOD?

Question

Hello,

I've been having some BSODs recently, after which my laptop's speed and game FPS dropped considerably. I ran a Driver Verifier test (log attached, alongside dump from I believe the last two BSODs?), but then I decided to just System Restore to a previous point, just so my laptop would run fine, and it is, for now. I'd like to know what the issue is with my drivers so I can fix them asap and not have to worry about it. I mean, I basically just reset my PC and Windows after a malware scare, don't want to have to do all that again. Thank you!

OneDrive Link: 24-09-08 Logs

Answer 1

You are always welcome, and yes, as of the moment, we just need to monitor it and hopefully it will be all good now.

Answer 2

Hello,

Thank you for the quick response. The BSODs are sporadic and I can't really replicate them easily, so it's difficult for me to know if it's been fixed. Still, I've run the three tests you outlined, but none of them noticed anything. SFC caught nothing, nor did DISM. Not sure if Memoriy Diagnostic found anything, I ran it and went to bed, but when I woke up it seemed fine.

Hopefully it won't continue, but some other things I've noted by looking through Event History; ususally the BSOD is preceded by driver/WUDFRD failing to load or because Hyperthreading is enabled.

Thanks again for your help.

Answer 3

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, I usually reply from 10:00 pm EST(UTC -5) onwards.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is FLTMGR.SYS, is a Windows Driver framework that is associated with the drivers, which allows communication between hardware (CPU) and connected device, for us to fix the issue, kindly follow the steps below and I hope that works:

Method 1. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Note: If the issue persists, we will run a system repair on the affected device.

Let me know how it goes and I hope that helps.

Bernard