Microsoft Store Not Working

Question

Hello,

I'm experiencing this strange issue with Microsoft Store. The error is "Microsoft Store needs internet. It looks like you are offline", even tho I'm online. I tried fixing the issue, but nothing is helping. I also made a new account in windows and it worked, however I need Microssoft Store on this account. Perhaps it's something with my installed software. I deleted some VPN's, Grammarly.

Any help is appreciated,

A_106

Answer 1

Hi,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. We are happy to help you.

Assuming you tried changing the DNS and a Network Reset too,

Follow these in order:

1. Try Wsreset: First see if Windows Store Reset works. This should Reset Windows 10 Store cache, and reinstall the same.

      a.	Open Run dialog box(Win+R)
   
      b.	Type in "wsreset -i" and Press Enter
   

2. The next step if Wsreset doesn't help is to Reset the Store app. To do this, follow the steps:

                      a.	Open Run Dialog box( Windows+R key)
   
                      b.	Type in ms-settings:appsfeatures  and Press Enter(Alternatively, Start>Settings>Apps and features)
   
                       c.	Locate Microsoft Store
   
                       d.	Click Advanced Options
   
                       e.	Locate and click Reset Button
   

3. Reset Windows Update components: Resetting Windows update components might also help. Here is an article on how to do that.

               a.	[https://www.yourwindowsguide.com/2015/12/reset-...](https://www.yourwindowsguide.com/2015/12/reset-windows-update.html)
   

4. Check for necessary services: Windows Store is dependent on some Services. Please check if the services are running and Automatic as given below.

            a.	Right-click Start>Run and Type in Services.msc to open Services.
   
            b.	Make sure the status of the following services is Automatic and running
   
                                   i.	Windows License Manager
   
                                   ii.	Background Intelligence Transfer service
   
                                   iii.	Cryptographic Services
   
                                    iv.	Windows Update
   
                                     v.	Windows Store
   

c. If something is not as intended, you can try Restoring default services

                 [https://www.dropbox.com/s/vw3g7llzu6niode/Resto...](https://www.dropbox.com/s/vw3g7llzu6niode/Restore%20services.zip?dl=1)

5. Repair install: The last Resort is a reinstallation of Windows. You can do a repair install, which keeps everything including your apps and files.

                                  Please try a repair install as the next step. It keeps everything, including apps and files, and reinstalls Windows.
   

Repair Install Windows 11 using an ISO file

https://www.yourwindowsguide.com/2021/08/repair...

1. Download Windows 11 ISO file from the following link:

https://www.microsoft.com/software-download/Win...

2. Under Download ISO file, select Windows 11.
3. Click Download and choose the Language in which Windows is installed.
4. Click 64-bit Download to start the download.
5. When downloaded, open the ISO file, and run Setup.exe to start the upgrade.

Originally written at https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

Answer 2

Hello,

Did you try a repair install? As I indicated in the last option? That will defintiely work.

Answer 3

Sadly nothing helped, however I don't really want to reinstall Windows and the other account has Microsoft Store working on this machine. So I guess I'll switch everything to that account unless there is a problem in doing this.

Answer 4

Thank you. Yes, it should take around 5 minutes.

I also attach the Network Reset steps:

Press Windows + I to open Settings.

Navigate to Network & Internet.

Scroll down and click on Advanced network settings.

Under More settings, select Network reset.

Click on Reset now and confirm the action.

Answer 5

After running "wsreset.exe -i" Microsoft store keeps loading for a long time. Should that happen?