sound problem

Question

Hello!

I have a laptop Model: Dell Inspiron 15 7000, and recently i updated all drivers and windows, But the problem still isn't solved, problem is the laptop has no sound, and When I connect the speakers, there's still no sound.", Speaker logo is with red X Symbol. and the computer makes a crackling- tek tek sound also, but When I am reinstalling the BIOS driver, the crackling sound stops. i didn't understand what happened""  and more setting detail is attached. and my WhatsApp is 0093771846973![](https://learn-attachment.microsoft.com/api/attachments/8c65cb9b-149c-42c4-abe9-09a97169ffb6?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/5795db7e-5699-4e98-86c2-e0567b8063b9?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/5795db7e-5699-4e98-86c2-e0567b8063b9?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/22443fb4-b25d-4945-85ed-2b3bb18357c7?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/22443fb4-b25d-4945-85ed-2b3bb18357c7?platform=QnA

Answer 1

Thank you!

I think you are talking about windows reset. yeah, I tried, even I reinstalled the windows 10 and I updated both (windows and drivers) but still no sound on laptop loudspeaker and no sound on Headphone, just i can play sound with a speaker connecting with Bluetooth,,,,,

and also, I have to mention the Tek Tek Cracking sound stopped after reinstalling the Windows that the PC had before, After the installing the drivers the Tek Tek Cracking sound start again, I installed BOIS driver updated then cracking sound stopped again, but unfortunately after a start, again Tek Tek sound started.

Answer 2

I noticed you reported my answer that the issue was not resolved, and I want to make sure I answered your question completely and accurately. Have you tried doing a Reset this PC? Can you give me more details on what happened?

Answer 3

if most methods fail, you may need to consider performing a Reset this PC with Keep my files option.

https://www.tenforums.com/tutorials/4130-reset-....

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

yeah, i did but no result yet

Answer 5

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please let me know if you have tried the suggested methods in the Dell support at the link below.

https://www.dell.com/support/kbdoc/en-us/000179...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.