Windows Update

Question

Why wont Windows Update update??

I ran Windows Update at 09.33 this morning and it found "KB2267602 (Version 1.419.507.0)". It is now 10.15 and the update still has a status of "Installing - 0" !!!!

I have restarted my computer THREE TIMES - twice by Start > Power > Restart and once by Shut Down then start-up and it has no effect. The Windows Update troubleshooter cannot indentify the problem!

Also, Windows Security shows that the last update was installed on 14/10/2024!

Futhermore I know that "KB2267602 (Version 1.419.509.0)" is available, but Windows Update has not found it!!??

What can I do????

PLEASE NOTE

"KB2267602 (Version 1.419.507.0)" FINALLY installed at 10.21 - it took 48 minutes RIDDIULOUS!!! and re-running the updater found "KB2267602 (Version 1.419.509.0)" TWICE!!

I had no other apps running at the same time.

Answer 1

Hi Zev

Thank you for your reply.

Even though the same update (KB2267602 (Version 1.419.509.0) was eventually found twice, it only installed once, so I do not need to uninstall anything.

However, I have had a similar problem today with KB2267602 (Version 1.419.532.0) taking well over 30 minutes to install.

! will keep your advice to hand and, if the problem of slow installation of updates persists, reset the Windows Update Service.

Regards

John Moran

Answer 2

Hi John Moran.

Thank you for reaching out here in the Microsoft Community.

In your description, you didn't find the new Windows update first after installing it, and after several attempts, it appears that 2 identical update histories appeared.

I apologize for the problem and the distress you are experiencing with your updates.

Please can you refer to the link below and try to uninstall this redundant update

How to uninstall a Windows update - Microsoft Support

If after uninstalling the update, you find that this one update was uninstalled in its entirety, please don't worry, please refer to the steps below to reset the Windows Update service:

1 Search for “Command Prompt” in the taskbar, then right-click and select Run as administrator.

2 In the Command Prompt page, enter the following line by line, and then press Enter once for each line you enter

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Reinstall the new update after this

If you still have the same problem of not being able to install the update, you can manually search for and download and install this update using the following link

https://www.catalog.update.microsoft.com/home.aspx

If you are still unable to install the update, you can also refer to the following link to perform an in-place upgrade of your system. An in-place upgrade fixes your system by overwriting it with a system image containing the latest updates while preserving your data.

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist