Windows crashing

Question

May I ask what is happening with the computer as it will randomly crash every now and then?

090824-11984-01.dmp

Answer 1

Hi, thank you for replying, If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

Hi Bernard! Thank you for the response, I tried everything and it seems like it is still happening

Answer 3

Hi Erich, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, I usually reply from 10:00 pm EST(UTC -5) onwards.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is FLTMGR.SYS, is a Windows Driver framework that is associated with the drivers, which allows communication between hardware (CPU) and connected device, for us to fix the issue, kindly follow the steps below and I hope that works:

Method 1. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Note: If the issue persists, we will run a system repair on the affected device.

Let me know how it goes and I hope that helps.

Bernard