Random unexplained pc crashes

Question

Hello, i've been dealing with this problem for a while now... My pc used to just restart at random times throwing WHEA errors in the Event Viewer, showing a hardware error reported by Processor Core, now there is also a new error, "The computer has rebooted from a bugcheck" along with WHEA. Besides restarting now the just goes black and does not boot up and it has to be forcefully shut down and booted up again.

Besides that after each "shut down" the wireless headphones connected to it crackle since 2 days ago and after restarting the pc the problem is gone, and the newest problem is the pc being so laggy that it's barely usable, restarting just has pc stuck in a black screen and again it had to be forcefully shut down and booted up.

I've changed my PSU thinking it could be the problem since the last one had coil whine. I've done multiple stress test and neither has shown a problem, i've ran memtest and after ~4 hours and 4 passes it showed no error. I've rescently bought an m.2 and installed a clean windows 10 on it and formated my sata SSD that didn't help, since then the problems are just more often, be it freezing or stuttering.

I've also bought a new stick of ram since i've had only one of 16gb i've at first used them both, and it shut off again multiple times, i then removed the old stick and that didn't fix anything. So here i am with no idea what could be the problem, after looking into similar questions on here i've seen people ask for Memory dumps so here they are.

<PII Removed>

Todays Minidump - https://we.tl/t-UvXcdETszU

If anything else is needed i'll be glad to provide.

Hope someone can help. Thanks

Answer 1

The CSM Support setting should never be enabled if your BIOS is set to UEFI Mode, in that mode, only Secure Boot and TPM should be enabled.

Yes, the kernel level anti-cheat drivers can cause the hardware errors, and that does not indicate there is an underlying hardware issue.

Answer 2

I've tried Windows 11 but had to go back to 10 because i almost bricked my Motherboard trying to enable Secure Boot and CSM Support for Vanguard to work on Win11.

The thing is the Motherboard can't use dedicated gpu after enabling CSM Support and as i have ryzen 7 2700x (without iGPU) i had to clear CMOS and thankfully that helped and reverted it back.

I'll check my BIOS version and try to update it to the latest version in the next few days, hopefully it helps.

But what's bothering me is that before latest reinstall of windows i often had WHEA erros, indicating hardware error. Could kernel level anticheat also cause those kind of errors, and could they have been false errors (falsely flagged as hardware errors)?

Answer 3

Two of your minidump files indicate it is a virtual driver associated to the Vanguard anti-cheat software that is causing your system to crash.

Those anti-cheats are linked to the TPM on your motherboard, go to the support page for your PC or Motherboard on the manufacturers website, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

Then completely uninstall the anti-cheat software, restart your PC and download the latest available version of the Vanguard anti-cheat software.

Answer 4

Thank you, i didn't know that file contained personal data.

As i've reinstalled windows a week ago i only have these 4 files(besides the one i uploaded previously) https://we.tl/t-H2rjBqvGpk but the problem has been going for a year,

Beside this i can upload detailed errors from the Event Viewer if it means anything.

Thank you for your time and help.

Answer 5

Hi, I am Dave, I will help you with this.

Your link to the large Memory.dmp file was removed to protect your privacy, the large Memory.dmp file can contain personal data.

Your one minidump file listed a driver associated to your processor caused that crash, if this is an on-going problem, do you have any more minidump files available that you can upload for analysis?