Using Microsoft Remote Desktop App to support somebody else

Question

Hello

I am using microsoft remote desktop client app on my ipad. But as soon i remotely log on to a computer remotely, the computer i am trying to remotely support instantly logs off, making it impossible to remotely support someone eg a family member, and they cannot show me what they are doing wrong, and i cannot show them what they are doing wrong!

please could you update the ios rd client app, so it doesnt log you off the computer if another user logs on to it using the app???

THANK YOU!!!

Answer 1

Hello @philips9179 ,

How are things going there on this issue?
Please let me know if you would like further assistance.

Answer 2

Hello @philips9179 ,

1.Can you check the Windows version and OS Build Number of the remote computer by entering "winver" in search bar? e.g. Windows Version 20H2 (OS Build 19042.867)

2.Generally, Microsoft Remote Desktop App can only remote to one computer and create one session at the same time. If your remote computer is Win 10 Pro/ Enterprise, rather than multi session, then there's by default only one session, local session or remote session.

Answer 3

Hello @philips9179 ,

What's the version of your iOS client?
Would you like concurrent/ multi session for remote desktop client app?

What's new in the iOS client: https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/ios-whatsnew

Best regards,
Leila

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