my pc keeps bluescreening please help

Question

Hello my pc keeps bluescreening out of the blue, i have done a full fresh reinstall of windows 11 and its just happen again, since i reset my windows i only have on of the minidump files, but i will attach it below.

https://www.mediafire.com/folder/8268wfr9gbgdi/Minidump 

please help me, im desperate

Answer 1

Dear magnus rasmussen3!

Welcome to the Microsoft Community!

Don't worry, I will help you solve the problem together.

According to the dump file you provided, I understand that the process that caused your blue screen is NisSrv.exe. This application process conflicts with your system core files, causing your system to enter the blue screen protection directly.

NisSrv.exe is a process related to Windows Defender, which is responsible for real-time protection of the system from malware and other threats. Since this process causes the blue screen error, you can try the following steps to solve the problem:

Reinstall Windows Defender: You can try to reinstall Windows Defender, which you can download and reinstall Windows through the following link.

https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/defu/2024/02/securityhealthsetup_e16941e14861a6d24750ecdf05c548189b33182a.exe

Update Windows Defender: Make sure Windows Defender and its virus definitions are up to date. Sometimes, outdated definitions can cause problems. You can manually update Windows

Latest security intelligence updates for Microsoft Defender Antivirus and other Microsoft antimalware - Microsoft Security Intelligence

Check for conflicts: If you have other antivirus software installed, they may conflict with Windows Defender. Consider disabling or uninstalling other antivirus software to see if the problem persists.

Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed. 

But you said that you chose to reset your Windows after Windows repeatedly blue screened. Do you mean the Reset option in the settings?

Generally speaking, when encountering major system errors, it is recommended to use USB installation media (the best way to get it) to format the system and reinstall it, because the Windows reset option may still have some problems because some installed third-party applications have higher permissions than the system level, which may cause some options to not be properly overwritten and returned to the default due to permissions when the system is reset.

If you still have blue screen problems after trying the above solutions, I suggest you follow the steps I provide to reinstall Windows and then check whether the blue screen problem still occurs frequently.

Disclaimer: This method will delete all your files and programs, so be sure to back them up first.

Before proceeding, please check the following:

To download and create Windows 11 installation media, use a blank USB drive with at least 8 GB of space and a working PC.

Explanation:

1. Visit Microsoft Website: Download Windows 11
2. Under Windows 11 Disk Image (ISO) Download, hit Download Tool Now.
3. Launch the downloaded tool and follow the on-screen instructions to create a bootable USB drive.

On the affected computer:

1. Start your PC using a Windows 11 USB flash drive.
2. Press any key to continue.
3. Click Next.
4. Click Install Now.
5. Settings will also prompt you to select the Family version.
6. Select the "Accept Acceptance Conditions" option.
7. Click Next.
8. Customize: Select to install Windows only.
9. Select the option to delete all existing partitions.
10. It'll be completed as described on the screen.

I hope above information can help you. If you have any questions, please feel free to let me know. Tell me the results. I'm looking forward to hearing from you. Thank you for your understanding and support! 

Best regards,

Yang.Z - MSFT | Microsoft Community Support Specialist