The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Question

Hello

I really need help from a Windows expert technician, I have Windows Server 2019 almost every day the system crashes and gets stuck on a black screen.

I also collected some data that might help in analyzing the cause of the problem. Attached is:

DATA

Next is what appears in Event View :

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

• System
  • Provider
  [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 6 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002
  • TimeCreated
  [ SystemTime] 2024-10-19T16:13:49.126916000Z EventRecordID 128856 Correlation
  • Execution
  [ ProcessID] 4 [ ThreadID] 8 Channel System Computer
  • Security
  [ UserID] S-1-5-18
• EventData BugcheckCode 292 BugcheckParameter1 0x5 BugcheckParameter2 0xffffbb8a62647028 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 0 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI false CheckpointStatus 0

Answer 1

Hi, I am Dave, I will help you with this.

Your minidump file indicates it is a driver associated to your Intel processor that is causing your system to crash.

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Intel chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

Answer 2

The issue has been resolved with your help, Thank you