System Service Exception Bluescreen

Question

Hi,

I've had the "System Service Exception" Bluescreen issue happen a few times in the last few days and I'm wondering what caused it.

I've tried updating my pc, updating my drivers etc, but it can still happen.

I'm currently running Windows 10, Version 22H2 (OSBuild 19045.4894)

Answer 1

Hi, thank you for that information, in this case, we need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

Hiya, it's an Nvidia Geforce RTX2070 Windforce

Answer 3

Hi, thank you for that information, as per checking and analyzing you have there is an error dxgkrnl.sys, this is an issue related to your graphics card driver, may I know the make and model of your Graphics card? so that I can provide you with steps wherein we will do a clean installation of the graphics card driver.

Answer 4

Hiya Bernard.

Thanks so much for the speedy reply.

Yes I can still use the PC. Here is the link for the minidumps of the last 3 BSOD's I have had, I believe they all had the same error. (I am certain the last 2 did.)

3 Items

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard