Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please let me know if you have tried the suggested methods in the HP support article in the link below.
https://support.hp.com/us-en/document/ish_39600...
If the issue persists, what is your current Windows version and operating system? Press Windows key+R to open Run then type: winver
Press Enter
Please provide the details on your next reply.
Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.
Kind regards,
John DeV
Independent Advisor
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