The computer has rebooted from a bugcheck.

Question

Well i bought a prebuilt PC around 1 1/2 years ago and since I've had multiple issues with it. My PCs been blue screening often but then I thought I fixed it by getting on a certain specific driver. Fast forward a year down the road I'm here and my PC starts bluescreening again to the point where i couldn't use it. I had to bring it in to best buy and they said they found a damaged ram stick. So i purchased and they installed new ram for me but I bring it home and I'm still having problems with this error message.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c4 (0x0000000000002000, 0xfffff80ce0a9f4e7, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 282eec5b-e7ef-48f8-b1b9-403b2cc1ae8f.

Any help would be greatly appreciated, thanks for taking the time to read.

Answer 1

I need to bump this because I'm still having issues if someone could look into it some more i will greatly appreciate it.

Answer 2

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

Hi yes sorry for the late reply i thought i fixed the blue screening and crashing but I was wrong but here is the dmp files.

091724-13968-01.dmp

I need to figure out where to upload more because I'm having storage issues.

Answer 3

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard