Dear caroline silkowski!
Welcome to the Microsoft Community!
In order to better help you solve the printer connection problem, I need to know some more specific information.
Please tell me:
- What is the specific brand and model of the printer you are using?
- What is the version of your computer operating system? (For example: Windows 10, Windows 11, etc.)
- When did you start to notice this problem? Was it after a recent system update, or after installing or changing some software?
- What is the specific error message you see when trying to connect to the printer? If you have a screenshot or photo, it may be more helpful to solve the problem.
With this information, I can provide you with a more precise solution, including how to find and install the correct driver, and other steps that may need to be taken. Thank you for your understanding and support!
Best regards,
Yang.Z - MSFT | Microsoft Community Support Specialist