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Windows installation issue

Anonymous
2024-10-16T12:00:20+00:00

I am using hp laptop with windows 11 and I forgot my Mycroft account which is linked with this pc and also this pc has bitlocker encryption enabled.without knowing this encryption I changed my partition for installing Ubuntu after this incident windows asked for decryption key.so I formatted my partition and installed ubuntu.now when am trying to install windows again the SSD drive is not listening .how to solve this

Windows for home | Windows 11 | Install and upgrade

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Gunasekar N 70,385 Reputation points Independent Advisor
2024-10-17T10:37:54+00:00

suhail,

I am glad the issue has been resolved!

Give back to the Community. Help the next person who has this issue by indicating 'Yes' if the reply above solved your problem.

Best regards,

Gunasekar N

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Answer accepted by question author

Gunasekar N 70,385 Reputation points Independent Advisor
2024-10-17T08:03:35+00:00

suhail, thank you for your reply.

In this situation, you will have to download and install the Intel Rapid Storage Technology drivers (IRST) from your manufacturer's website.

  1. Open the HP drivers and Download page- https://support.hp.com/en-us/drivers
  2. Select your device model.
  3. In the drivers section, download the Intel Rapid storage technology drivers.
  4. Run the downloaded file, extract the files to your USB drive.
  5. Now, plug it into the problematic PC and click Load drivers > Select the folder where the drivers are present and install the drivers.
  6. All your partitions should appear again.

(Delete all the partitions until one allocated space drive is listed —Click Next — Install Windows)

Related article for your reference:

https://support.hp.com/in-en/document/ish_48597...

Let me know if you still need more help.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-10-17T10:25:20+00:00

    Hai Gunasekar,it worked...thanks for your prompt response

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  2. Anonymous
    2024-10-17T01:07:49+00:00

    Yes..that is the error

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  3. Gunasekar N 70,385 Reputation points Independent Advisor
    2024-10-16T14:28:29+00:00

    Hello suhail,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    Do you mean that the hard drive is not being detected during the Windows installation process?

    • Do you get "We Couldn't find any drives. To get a storage drive, click Load driver". error?

    If I am wrong, could you please take a snapshot of the screen where you are experiencing issues when installing Windows?

    Best regards,

    Gunasekar N

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