DRIVER POWER STATE FAILURE

Question

I got my new headphones today, i used them using bluetooth, they ran 1st time, but then i tried for more times, the bluetooth toggle on my pc was not toggling like on/off, then i went to settings to enable it, I enable it there, but when i tried conencting to my headphones, it couldnt connect.... I tried connecting headphone with mobile which it connected successfully, SO PROBLEM LIES WITH BLUETOOTH most prolly.

minidump: https://drive.google.com/file/d/1V8RWR7X6o1xeFasmCOzeB8k09ypC5kqb/view?usp=sharing

Answer 1

The best option is to manually re-install the provided Bluetooth driver, it may be up to date, but may also be corrupt.

Answer 2

there are no updates available for bluetooth, only 1 update is available for my system and that is cyberlink photodirector software. I ignored it, so yea thats it

Answer 3

Thank you for that information,

Go to the support page for your PC on the manufacturers website, then from there, download and re-install the version of Chipset drivers and Bluetooth drivers they provide.

Answer 4

Internal Bluetooth card of PC

Answer 5

Hi, I am Dave, I will help you with this.

Your minidump file does indicate a Bluetooth USB driver as the cause of that crash.

What type of Bluetooth do you have on your PC, is that an internal card or a USB Bluetooth dongle?