Update fail

Question

My laptop requires a quality update and won’t let me shut it down unless I update it. Every time the update is installed, the laptop no longer starts up. It will power on but nothing more, I just get a black screen. I then have to uninstall the update before I can use the laptop. What is the problem and how can I fix this?

* Changed to a question

Answer 1

Hello, Matt

Welcome to the Microsoft Community.

Hello, thank you for your feedback on your issue here, it seems that the black screen appears after every update.

This issue can be caused by a variety of factors, including driver conflicts, corrupted system files, or hardware compatibility issues.

Here are some steps you can take when you next encounter this issue:.

1. Restart the graphics driver.

Press Win + Ctrl + Shift + B to restart the graphics driver. This may bring the display back to life.

2. Launch Repair.

On the page where you mentioned uninstalling the update, select Startup Repair to diagnose and fix any startup issues

System Restore.

If the above steps don't work, try restoring the system to a previously working condition: Go to Advanced Options > System Restore.

Go to Advanced Options > System Restore and follow the prompts.

3. Check Display Connections: Make sure all display cables are securely connected.

Make sure all display cables are securely connected. If possible, connect your laptop to an external monitor to see if it works. This may be caused by an abnormal graphics card driver after the update.

4. Update the display adapter.

Boot into Safe Mode and update your display adapter drivers.

Right-click the Start button > Device Manager > Display Adapter > right-click the adapter and select Update Driver.

5. Repair system files.

In Safe Mode, open a command prompt as administrator and execute the following command.

sfc/scannow

chkdsk / f

These commands will check and repair any corrupted system files.

Disclaimer: Running Microsoft Safety Scanner can help you check if the system is disturbed or malicious software exists. To avoid any trouble for you, please back up all your personal files first to ensure you do not lose data.

Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, do not cancel or interrupt chkdsk, and back up important data.

More information please refer to this chkdsk | Microsoft Learn.

In addition you can use the event Manager to see if there is any information. Type "Event Viewer" in the Start menu) and check for any error messages when the startup failed. This can give you a more specific understanding of what might be causing the problem. You can also share it here.

Best regards

Bobhe | Microsoft Community Support Specialist