Microsoft basic display driver is not working CODE 31.

Question

I checked the same cable using a different laptop it connects in a jiffy.
I bought a external monitor but when i connect it using HDMI it shows cable not connected on the new monitor.
Please help me out here. Is there any other way i can connect my monitor to my laptop and please solve the display adapter problem:)

I have tried all different and various methods to update it but to no avail :(

Restarted my laptop, Force shutdown and then restart, Updating using the ASUS websiste. Tried all the methods

Error shown : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The driver trying to start is not the same as the driver for the POSTed display adapter.

And similarly my nvidia graphics display driver is also not working it shows a Code 43 error

Laptop : ASUS TUF F15 FX506LI
Nvidia 1650TI 4GB
i7 10th generation
24 GB RAM

Please help me out here.

And if nothing avails will a external display adapter solve my problem to connect to a monitor ?

Answer 1

I INSTALLED the above drivers step by step the error is still shown. If you can solve this problem can we get on a google meet? and solve this problem it would really be helpful:)

Answer 2

Hi ,

These are the drivers for your laptop recommended by Asus.

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

According to the information, the main video driver is linked to the IGPU and not the Nvidia E-GPU.

You need to have the Intel video driver working to be able to extend the video.

If possible, start by updating the BIOS with the link below and then I recommend using DDU to uninstall.

https://ftp.nluug.nl/pub/games/PC/guru3d/ddu/[Guru3D.com]-DDU.zip

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Independent Advisor - Community

Thanks

Answer 3

May i please know what are these above drivers ? and just in case if the above doesn't work is there an alternative please do help me out here. I will update you regarding the above downloads in an hour or so

Answer 4

Hi ,

I am Ivan, I will help you with this.

Try installing these recommended Asus Drivers from the links below in sequence:

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hope this helps.

If you find the answer helpful, please mark it as an answer.

Independent Advisor - Community

Thanks

Answer 5

These are the screenshots of the error