Bluescreen / Crashing problem

Question

Currently facing bluescreen issues - unsure as to what to do, ran a Windows memory diagnostic (nothing came back as far as I'm aware), done sfc /scannow, nothing on there either.

Report 1 (07/09/24, 14:39)
Problem signature

Problem Event Name: BlueScreen

Code: 1e

Parameter 1: ffffffff80000003

Parameter 2: fffff80132c2f0d8

Parameter 3: 2

Parameter 4: fffff80132db4090

OS version: 10_0_22631

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22631.2.0.0.768.101

Locale ID: 2057

Report 2 (07/09/24, 13:59)
Problem signature

Problem Event Name: BlueScreen

Code: 133

Parameter 1: 0

Parameter 2: 501

Parameter 3: 500

Parameter 4: fffff8024c31c340

OS version: 10_0_22631

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22631.2.0.0.768.101

Locale ID: 2057

Minidump files - https://drive.google.com/drive/folders/1CRmFYs7nu6khWH9k\_pH\_RPAVR0Lj701O?usp=sharing

I hope this is enough information, thank you

Answer 1

Hi, thank you for that information, as per checking the new DMP file, it is displaying a general error on the PC which is still pointing out to the FACEIT.sys since the issue persists, kindly follow the steps below:

Method 1. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 2

You are always welcome and I hope it will be all good now.

Answer 3

Thanks for your time Bernard, I've gone ahead and uninstalled it, will continue doing as I usually do and reply within ~24 hours or so if there's any issue, thank you :)

Answer 4

Hi Lewis, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you today, I usually reply from 10:00 pm EST(UTC -5) onwards.

I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP files you have, there is an error FACEIT.sys, this issue is from your FaceIt Anti-cheat, and for us to sort out the issue, kindly follow the steps from the link below:

https://www.thewindowsclub.com/how-to-delete-fa...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard