keys mixed up

Question

Hello, i have a hp elitebook 840 G6 with windows 11 installed, for some reason the “Q” key puts down a “W” when pressed, but the “W” key also puts down a “W”, this is the same with the “A” key placing down a “S” but the “S” putting down an “S”, meanwhile the “Z” key doesn’t work all together and doesn’t seem to be registering at all.

Answer 1

In that case, because the on-screen keyboard and another external keyboard are working correctly, that indicates it is not a software issue it is a hardware issue on your internal keyboard and it will need to be replaced.

Answer 2

I tried ran the keyboard troubleshooter, it said everything was up to date and working.

I uninstalled keyboard through device manager then restarted, it did not help.

I tried On-screen keyboard and all the keys were working.

I tried an external keyboard, all the keys also worked on that.

Answer 3

Hi, I am Dave, I will help you with this.

1

Open Command Prompt, then run this command and press Enter:

msdt.exe -id KeyboardDiagnostic

Run that Keyboard Troubleshooter to see if that can solve the problem.

2

If that does not resolve this for you

Open Device Manager

Expand the Keyboards section

Right click your keyboard and choose 'Uninstall'

Then restart your laptop.

3

If the problem is still not resolved:

Bring up the on-screen keyboard, are those keys working correctly on that keyboard?

Connect another external keyboard to your system, are those keys working correctly on that keyboard?