Arrow Keys not working

Question

My arrow keys are not working in windows but work properly on the login page typing the password and also work in DOS. Just refuse to work soon as windows is logged in and multiple hard reboots are required to fix it. I am sick of this as it is becoming a nuisance and every hard reboot takes up a good five to ten minutes unaccounted for time from my schedule.

Answer 1

Hello,

I have not heard back from you in 96 hours. If you need further help at this point, please create a new thread to discuss those concerns.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Answer 2

Hello,

I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Answer 3

Hello Talha Janjua,

Thanks for reaching out here in the Microsoft Answers Community.

Based on the description, it seems the issue could be caused by third-party applications hijacking that key.

You can try performing a clean boot first to rule out the influence of third-party software, and see whether the issue persists.

To do so, right-click Start->Task manager. Go to the "Startup" tab, and disable all startup items. Then, press Windows+R and enter "msconfig". Go to the "Services" tab, select "Hide all Microsoft services", and then select "Disable all". Select Apply and reboot. See whether the issue persists.

Please refer to this support article for details, and how to pinpoint the application causing the issue.

Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs.

It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance; however to avoid any trouble for you, please follow them in order and step-by-step, so that it will help you get back on track.

If the issue persists, there may be a profile corruption. Please try using a new clean profile by creating a new local administrator account.

To do so, right-click Start->Terminal/PowerShell/Command prompt (Admin), and enter the following commands:

net user user1 pass1 /add

net localgroup administrators user1 /add

(Substitute "user1" and "pass1" with the username and password of the new user.)

After creating the user, reboot the computer, select the new user, and log in. See whether the issue persists.

We look forward to your response.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist