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Crash log help please

Anonymous
2024-10-05T02:23:01+00:00

Hi,

My computer keeps crashing. I am not a tech person at all. Can someone help me with step by step instructions on what to do here?

Here is the crash log:

Fault bucket 1753742257805921517, type 5 Event Name: CbsPackageServicingFailure2Response: Not availableCab Id: 0Problem signature:P1: 10.0.22621.4027P2: Package_for_DotNetRollup_481P3: 10.0.9266.2P4: amd64P5: unknownP6: 80073712P7: POQP8: AbsentP9: InstalledP10: WindowsUpdateAgent

Windows for home | Windows 11 | Windows update

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2024-10-05T02:55:05+00:00

    Hi Kris, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, there is nothing to worry I am here to help, based on the logs you have, it seems that there is an error with the Windows update, in addition, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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