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My microsoft defender is showing an unwanted app bitweb but I cannot quarantine or remove it from the defender. I can't even find it in the directories and have tried disk cleanup. Because of this I have been facing multiple crashes, screen freezes and BSOD errors. Please help.
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Hey the unwanted app notification is no longer there! Thanks for that but I wasn't able to delete the detections folder.on a side note, whenever I got a blue screen error some wierd lines started appearing from the top of my screen whenever the percentage reached 100. And can you please confirm if the crashes were due to this unwanted program or another reason
I'll try and report after like 4 hours.
Hi, I am Dave, I will help you with this.
1
Start Windows in Safe Mode.
Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.
Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service
Delete the contents of that Service folder.
Navigate to this folder:
C:\ProgramData\Microsoft\Windows Defender\Quarantine
Delete the contents of that Quarantine folder.
Close File Explorer.
2
Restart Windows in normal mode.
Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.
Then check if that malware list in Defender is clear.
These are pictures to show the problem.
