Intel Bluetooth Issue

Question

Ok just straight to the point my Bluetooth driver or Intel(R) stopped working with a DEVICE_POWER_FAILURE issue and I went to Best Buy to get it fixed they seem to have fixed it but now it's doing it again I'm trying to get to the bottom of this. I've tried many things like troubleshooting, and Intel driver update installs but to no avail, it just won't seem to work could someone please help me?

Answer 1

Hi ,

After completing the reset, you can give feedback and we can try to check the driver.

Independent Advisor - Community

Thanks

Answer 2

Best Buy said it wasn’t hardware thanks for suggesting that it could be the hardware though!

Answer 3

Hi ,

Do I need to know the motherboard model?

It could be a driver failure, perhaps it could be resolved by resetting the settings you are doing, or the internal Bluetooth input could be defective, which could be hardware in this case.

Independent Advisor - Community

Thanks

Answer 4

Yes it’s a desktop AMD Bios I’m currently resetting it and wiping to a new windows in the mean time could you give me some feedback or solutions to this problem if it persists

Answer 5

Hi ,

I am Ivan, I will help you with this.

Is it a desktop or laptop?

If it is a laptop, what model?

Independent Advisor - Community

Thanks