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Hello，Relon
Thank you for posting in the Microsoft community.
I see that your device is experiencing a blue screen, according to the dump file you provided the error code is VIDEO_TDR_FAILURE (116), this error code indicates that a timeout failure occurred while attempting to reset the display driver, usually this is related to a hardware issue, it could be a driver error or a physical failure of the hardware (such as the graphics card, battery, or memory). If it is a physical hardware error that needs to be handled by an offline repair store, we will first assist you to determine the scope of the problem through testing.
Ⅰ. Entering Safe Mode
Safe Mode loads only the basic drivers and system services, which helps to troubleshoot problems caused by third-party software or drivers. If the problem disappears in Safe Mode, it means that it may be caused by a certain software or driver.
- Click the Start button in the bottom left corner of the screen and select Settings.
- In the Settings window, click on “Update & Security” and in the left menu, select “Recovery”.
- In the Advanced Startup section, click the Restart Now button. This will restart your computer and take you to the advanced startup options.
- From the options that appear, select “Troubleshooting > Advanced Options > Boot Settings”.
- Click on the “Restart” button, the computer will restart and display the boot settings menu, press the number key “4” or “F4” to enter safe mode.
II. Hardware Failure
If there is a physical failure of the hardware in the device, there is a high probability that it will cause a similar blue screen error. You can focus on checking the following hardware, and you will be able to determine whether or not it is working properly by checking and testing it.
- The graphics card itself may have a hardware failure such as overheating, aging or physical damage that prevents it from working properly.
- Faulty memory sticks may lead to data corruption and system crashes.
- An unstable power supply may result in the graphics card not receiving sufficient power, which in turn affects its performance and stability.
III. Driver or other firmware effects
- Before the problem occurs, please recall whether you have performed any BIOS change settings, driver update or system update, etc.?
- If there are similar operations, it is likely to bring about the effect of blue screen, please try to reset the relevant settings (e.g. use DDU to uninstall and then try several versions of the driver)
In addition, a detailed explanation of VIDEO_TDR_FAILURE (116) is provided in Microsoft's official support documentation, which also confirms that the error is related to the driver or the hardware itself.
Bug Check 0x116 VIDEO_TDR_FAILURE - Windows drivers | Microsoft Learn
There are several other officially recommended methods that you should try, the most noteworthy of which I've boxed for you.
After you refer to the above steps, you can share some information in this thread and I will answer your questions further. Thank you for your understanding and cooperation!
Best Regards，
Rota|Microsoft Community Support Specialist