window freezing after startup

Question

hello can you pls help me with the warning kernel-pnp 219 (212). I think it's the problem but not sure. my pc starts up but then it just freezes randomly and then I have to turn it off from the power button cause nothing else works but now I somehow gotten to a point where I was able to start the pc with safe mode with networking and it's working great now but the problem is that I can't play any games or use my mic. pls help

this is the link for the minidump in case needed https://drive.google.com/drive/folders/1p2FhXlLCro6wAtWlVa5LBMllL4Kx1vD4?usp=sharing

Answer 1

The Driver Verifier indicates that "vgk.sys" is a virtual driver associated with Vanguard anti-cheat software, which is known to occasionally cause BSODs.

Since anti-cheat software like Vanguard is linked to the TPM on your motherboard, visit your PC or motherboard manufacturer's support page to check for any available BIOS updates (especially if you are not using BitLocker encryption).

Next, completely uninstall the Vanguard anti-cheat software, restart your PC, and then download and install the latest version available.

Answer 2

So I did let it crash 3 times and this is the new files in it and these are the pics when it crashed all 3 times

https://drive.google.com/drive/folders/1p2FhXlLCro6wAtWlVa5LBMllL4Kx1vD4?usp=sharing

Answer 3

Hello, and thanks for reaching out! I'm Nals, and I'll be happy to assist you today.

Based on the minidump files you provided, it appears that there is memory (RAM) corruption, but no specific driver is listed as the cause of the issue.

To diagnose further, we can use Driver Verifier:

Enabling Driver Verifier can help identify problematic drivers. Before you proceed, it's important to create a new System Restore Point as a precautionary measure: https://support.microsoft.com/windows/create-a-...

You can follow the instructions in the below link to start Driver verifier

https://answers.microsoft.com/en-us/windows/for...

Run Driver Verifier and allow your PC to crash three times. This will help to identify any problematic driver and finally, upload any newly created minidump files

If you encounter difficulty booting into Windows with Driver Verifier enabled:

Start your PC, and as Windows attempts to load (spinning dots), press and hold the Power Button for 5-10 seconds to perform a Hard Shut Down.

Repeat this twice.

On the third start, Windows will boot into the Recovery Environment. From there, you can access System Repair, Safe Mode, Command Prompt, etc.

Go to Troubleshoot > Advanced Options > Startup Settings and click Restart.

Upon restart, press 4 to enter Safe Mode.

Open Command Prompt as Administrator and run these two commands, then restart your PC:

verifier /reset

verifier /bootmode resetonbootfail

After disabling Driver Verifier, upload any newly created minidump files for further analysis. Let me know if you need any further assistance.

If you have any additional questions or need further assistance, please don’t hesitate to reach out. I'm here to help!

Best regards,

Nals

Answer 4

someone help pls