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Windows 11 Keyboard Software Issues

Anonymous
2024-10-17T20:04:37+00:00

Hi, I am having a windows 11 software issue where certain keys on two keyboards I have tried and the on screen keyboard aren't working. I have just done a clean install of windows and am pretty stuck on what to do next because I still don't have a lot of the keys working and can't even finish setting up windows. Any suggestions would be great at this point, thanks!

I will try a bios flash next and see if that does anything.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-10-18T08:48:21+00:00

    Hello，Aidan Frey

    Thank you for posting in the Microsoft community.

    Please don't worry, according to your statement that you have already performed a fresh install, usually, the working of the on-screen keyboard doesn't have much to do with the hardware and BIOS, it belongs to the basic components of the system.

    Therefore, I would like to further confirm your situation. Did you Reinstall Windows - Microsoft Support by the following method? Also, please unplug all linked external keyboards when doing on-screen keyboard input.

    I look forward to your reply and I will discuss this further with you. Thank you for your understanding and cooperation!

    Best Regards，

    Rota|Microsoft Community Support Specialist

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