Ctrl+Shift+{Some Letters} is not working

Question

Hello

Edition: Windows 11 Pro

Version: 23H2

Build: 22631.4169

What suddenly happened is that:

Ctrl + Shift combination buttons have lost their functionality for some buttons

And this happened to all software like

Adobe Photoshop, Notepad, WordPad, Microsoft Office and ...

I have tested this with the "https://en.key-test.ru/"

And also i tested the Sticky keys option, But the problem was not solved.

Disabled buttons are:

Ctrl + Shift + Z

Ctrl + Shift + A

Ctrl + Shift + Q

Ctrl + Shift + W

Ctrl + Shift + E

And a few others

Active buttons:
Ctrl + Shift + V

Ctrl + Shift + C

Ctrl + Shift + F

Ctrl + Shift + R

And a few others

Thank you in advance for your help :)

Answer 1

Hi MohammadjavadAmini,

Welcome to Microsoft Community.

Based on the original description, we understand that your device is experiencing a failure related to a specific key combination.

In most cases, the key combination failure may be related to the key mapping type of tool.

Damage to the profile and damage to the system are also possible factors.

If possible, would you mind sharing more information about this issue with us?

• Is the situation a recent phenomenon? Or has it existed for a long time?
• Were there any special events in the device before the situation first occurred? For example, system update, driver update, application update, BIOS update, firmware update?
• Is the situation the same when using a software-emulated keyboard (for example, on-screen keyboard)? Use the On-Screen Keyboard (OSK) to type - Microsoft Support
• Is the situation the same when you observe it in a relatively clean environment (for example, new local account, safe mode)? Manage user accounts in Windows - Microsoft Support Windows startup settings - Microsoft Support

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support