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I've called support 3 times and everytime I get transferred to a new person who tells me to talk to another person who will help. Then I'm told that I should be provided manual activation as I had an active product, yet they refuse to help and keep telling me I need to purchase a new license. How is a company as large as Microsoft, allowed to bully the little people and force them to re-buy something they already own? I honestly don't know what to do at this point.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, this is Emily.
Have you tried this: go to Settings > System > Activation, run the troubleshooter, choose the hardware change option. When it asks you where it is installed on right now, you should choose the old device name. Then click on Activate button. And on the next screen when it asks you where to transfer it to, choose your new device name. See if that does the trick.
